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Home » Our Eye Care Clinic » Have Your Say

Have Your Say

There are several method you can use to provide us with your feedback:

Complete our Customer Satisfaction Survey

We invite you to complete our built-in Customer Satisfaction Survey on our Contact page. This handy form includes a collection of questions designed to allow you to have your say while providing us with valuable input on how we can improve.

Write a Review on Google

google logoIn order to write a review on Google you will need a Gmail account. Gmail is a free email service provided by Google. It provides everything you need to read, compose and organize your emails online.

It is easy to set up a Gmail account. Go to http://www.gmail.com and click the "Create an account >>" button. You will be shown a sign up page. Enter your first and last name. Enter a desired login name which will be your new email address. Click on the "check availability" button. If it is available, it's yours. If not, choose a different one.

Enter a password and a security question and type in the answer. Click on the "I accept. Create my account" button. Then click on the "Show me my account" button. Now you can write a review of our practice on Google. Click the Google icon at the top of each of our pages. On our Google page you can rate us with "stars" or scroll down and choose "Rate and Review" to provide a more detailed review.

Review us on Yelp

yelp logoTo review us in Yelp! visit Yelp.com and search for our practice.

Once you find our profile, select the red and yellow "Write a Review" button. Next choose the number of "stars" you would like to assign to your experience and then enter your review text. Select "Sign up and Post" to continue.

At this point if you already have a Yelp! account you can login. If you don't have an account you can get a free one. You will be prompted to enter your name, email address a password and a few other fields. Submit this information a profile photo if you with (you can choose to Skip this Step if you don't want to include a photo). You will receive an email asking you to confirm your email address by clicking a link embedded in the message.

You will now have the opportunity to check your review before posting. Once you are ready click Post (or Cancel if you've changed your mind) and you are done!

Open

 

Here at Village Eyecare we have implemented some new protocols to ensure the highest sanitization standards are met when patients come to our office.  Our new protocols have been developed based on the guidelines of the CDC (Center for Disease Control), the DOF (Department of Health), and the AOA (American Optometric Association). Our new safety measures are detailed below:

1. Individuals with symptoms of COVID-19, living with someone who has symptoms, has been in contact with a confirmed case of COVID-19, or who has traveled outside of US within the last 14 days cannot be scheduled for an examination.

2. A sanitized wipe will be available to use upon opening the main door of the practice as well as the restroom.

3. Hand sanitizer will be available at the foyer and must be used by anyone entering the office.

4. Anyone entering the office over age 10, including patients and guardians, must wear a mask.

5. All patients and guardians will have their temperatures taken and asked a COVID-19 questionnaire at check in. Individuals with a fever over 100.4 or higher will be asked to leave the office immediately for a period of 14 days.

6. Social distancing will be implemented in the reception area and optical. Patients must come to their appointments alone unless they are a minor (18 or younger) or cannot physically attend the appointment unattended. Those who are not being examined (or accompanying a patient being examined as in the aforementioned scenarios), or selecting eyewear, will be asked to remain outside of the office.

7. Dilation with eye drops will be done based on the doctor’s discretion in attempt to limit the proximity of the doctor to the patient.

8. Our office will continue to mail all contact lenses to patients’ homes to limit the number of individuals in the office at once.

9. Infection control procedures will be updated and posted. Procedures include disinfecting touch points such as eyeglass frames, counter tops, chairs and examination equipment at the beginning of day, in between patients, and at the end of the day.

10. All doctors and staff will always wear masks and/or face shields. All Village Eyecare employees will be screened for COVID-19 and have their temperatures recorded twice a day. Those who display a fever of 100.4 or higher, will be asked to leave the office immediately for a period of 14 days.

We realize these changes will greatly affect all of you as patients and we appreciate your cooperation in navigating through these changes. Our goal is to keep our doctors, staff and patients as safe as possible, while still providing the highest quality care. Moving forward, we are excited to be back in the office and seeing all of you again.